سياسة الاستبدال والإسترجاع

Return and exchange policy at Jolaner, the most important thing for us is that you are satisfied, so we have a flexible return and exchange policy that guarantees you a comfortable and clear shopping experience. First: Jolaner warranty If the product reached you and has a manufacturing defect or an actual problem: Do not worry, keep the product, and we will refund you the full amount without any complication or conditions. Second: Return according to the customer's wish If you change your mind, you can request a return within 7 days of receiving the order, provided that: • The product is in its original condition • Unused and unopened ⛔ Note: After placing the order, it cannot be canceled. Please ensure your order details before completing it. Third: In case of failed delivery or no response from the customer • The shipping company attempts to deliver the order 3 times. • If there is no response or contact from the customer, the order is automatically returned to our warehouse. • In this case, the paid amount will be refunded after deducting: • The cost of preparing and delivering the order (27 riyals) International orders If you do not receive your order for any reason such as: • No response from the shipping company • Refusal to pay customs duties • Or any other reason The amount will be refunded after deducting all shipping and customs fees paid or incurred due to the order. Need help? The customer service team at Jolaner is always available to serve you. Contact us via WhatsApp at 0544348319 for any inquiry or assistance.